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smartBridges offers
extensive support for the products you purchase. This includes
software downloads, FAQs, user forums, user guides, application
notes, product manuals and a knowledge base forum.
Follow the three step process
for quick and convenient support from smartBridges: |
Step
1.
Select the product you are using (from
menu on the left) and check for the latest updates, FAQs,
Software Upgrade, Quick Install Guides or User
Guides. |
| Step 2.
Contact your local partner from whom you purchased the smartBridges’ equipment. Our partners are trained to provide the first line of technical support at a location near you.
Alternatively, you may call our Technical Support Hotline at +1 630-566-5233 ext 2.
Our online technical support hours will be available from 0800am (GMT+8) to 2100pm (GMT+8). During non working hours you can leave a voice message or email support@smartbridges.com with the details of the issues encountered.
All issues will be responded within 24 hours. |
Step
3.
Log In to your personal profile to enter a support request,
check the status or chat with an online technical support
member. |
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Registering your product will
allow you to receive email notifications for any updates
of our products and allows us to be able to help you faster
in the event of any problem.
Want to find out more information about wireless
networks?
Find out about some of our deployments in the customer
success stories section, browse through
our sample solutions or
go to the wireless education
centre for
whitepapers,
application docs and other helpful material.
If you have a faulty product, please visit the Return Merchandise Authorization page to contact your local partner from whom you purchased the smartBridges' equipment. They will assist you in getting a replacement as quickly as possible.
Please click on the link to find out How to Buy smartBridges Products and go to the sales section.
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